Frequently Asked Questions

Welcome to the Land Girl FAQ page! Take a look below — there's a good chance your question's already answered here.

Customer Support

1. How can I get in touch?

You can email us at support@land-girl.com or fill out our contact form.

Our support team works US hours around Monday–Friday, 9:00 AM–5:00 PM MST, and typically gets back to you within 24 hours.

2. Where's Land Girl based?

Land Girl is managed by ECOM ARENA LTD, and here's our business contact address:

ECOMMERCE FUNDING LIMITED
128 City Road
London
EC1V 2NX
United Kingdom

Worth noting: this is just our business contact address — we ship exclusively within the United States.

3. Do you have a physical store?

Not currently — we operate entirely online, which lets us keep our prices competitive while shipping across the country.

Shipping and Delivery

For the full details, check out our Shipping Policy.

1. When will my order show up?

  • Processing time: 1–3 business days (Monday–Friday)
  • Shipping time: 5–7 business days (Monday–Friday)
  • Total estimated delivery: 6–10 business days, depending on where you're located

Every order ships with tracking — you'll get an email with the details the moment it's on its way.

2. Is shipping actually free?

It is! Every order within the United States comes with free standard shipping.

3. Where do orders ship from?

While Land Girl is headquartered in the United Kingdom, our products are fulfilled and shipped through a network of international logistics partners and warehouses.

So the shipping origin on your order might not match our U.K. business address — it could come from an international fulfillment center instead.

4. How do I track my order?

You'll receive a tracking number by email as soon as your order ships. You can also head to our "Track Order" page anytime to check your shipment's status in real time.

5. Can I cancel after placing my order?

You can cancel within 5 minutes of placing your order, as long as it hasn't been dispatched yet.

6. My product arrived damaged or defective — what now?

Reach out within 48 hours of delivery at support@land-girl.com with a short description and a few photos of the issue.

Returns and Refunds

For the full details, check out our Return & Refund Policy.

1. What's your return policy?

You've got a 30-day return window from your delivery date. Items need to be unused, undamaged, and in their original packaging.

2. How do I start a return?

  1. Email support@land-girl.com with your order number and the reason for your return.
  2. Our team will take a look at your request.
  3. Once approved, you'll receive a Return Form along with instructions.
  4. Ship your package with a carrier that includes tracking.

One thing to keep in mind: returns sent without prior authorization may not be accepted.

3. How long does a refund take once I've returned something?

Once your returned item reaches us and passes inspection:

  • You'll get an email confirmation
  • Refunds are issued within 10 business days

Your refund goes back to your original payment method. Depending on your bank or provider, it may take a little longer to show up on your statement.

Contact Us

Email: support@land-girl.com

Hours:
Monday through Friday, 9:00 AM – 5:00 PM MST

Our customer support team operates during US hours and will  usually get back to you within 24 hours.

Company Details

Land Girl
ECOMMERCE FUNDING LIMITED
128 City Road
London
EC1V 2NX
United Kingdom

Company registration number: 16930603